Shipping: Returns & Exchanges
đ Shipping
Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and public holidays).
Delivery Times & Fees
Delivery times vary depending on the destination and the shipping method selected at checkout. Shipping fees are automatically calculated at checkout.
Order Tracking
Once your order is shipped, you will receive an email with a tracking number. You can follow your package at any time.
International Shipping
We ship worldwide. Any customs duties or local taxes are the responsibility of the customer.
đ Returns & Exchanges
Return Window
You have 14 days from the date of delivery to request a return or an exchange.
Return Conditions
Items must be returned in their original condition, unworn, unwashed, and in their original packaging. Customized or sale items are non-returnable.
Return Process
To initiate a return, please contact us at support@volzak.com with your order number. Our team will guide you through the process.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective item.
Refunds
Once your return is received and inspected, your refund will be issued to your original payment method within 7 to 10 business days.
đ© For any questions, our customer service team is available via email at support@volzak.com or by Whatsapp at +1 307-357-7582.