Refund Policy

6. BACK

6.1 RETURN OF PRODUCTS

The Buyer must return the product(s) concerned (hereinafter the "Return"), without undue delay and, in any event, within a maximum period of fourteen (14) calendar days from the date of exercising his right of withdrawal, without having to provide reasons. However, VOLZAK accepts that the Buyer may make the Return up to a maximum period of fourteen (14) calendar days from the day of receipt of the package containing the products ordered by himself or by the recipient of the order.

The Buyer must return the product by affixing the label, available in the " Returns " section, to the package. The package must contain the product(s) indicated when exercising the right of withdrawal as well as the delivery slip.

The Buyer must return the product in its original box, unworn or undamaged. Any product that is returned, in particular incomplete, damaged, worn, soiled or not allowing its return to the market in new condition, cannot be refunded to the Buyer if the depreciation of the product results from handling other than that necessary to establish the nature, characteristics and proper functioning of this product.

6.2 RETURN REFUND

VOLZAK undertakes to reimburse the Buyer for all sums paid, including delivery costs, without undue delay and after verification of the Return, within fourteen (14) days from the date of withdrawal by the Buyer. VOLZAK does not reimburse the Buyer for delivery costs, expressly chosen by the latter, which would be more expensive than the standard delivery method proposed when ordering.

Refunds are made to the Buyer using the payment method used when ordering:

• Credit card payment: The transfer is made to the bank account used to pay for the order.
• Payment on delivery: a bank account number must be determined to make the transfer.

7. RETURN TO STORE:

The Buyer may exchange the product(s) ordered on the Site free of charge in any VOLZAK store. Any products not meeting the conditions of the last paragraph of Article 6.1 of the General Terms and Conditions will not be payable upon return to the store.

The Buyer has a period of fourteen (14) calendar days to exchange their products from the date of receipt of their order.

In-store exchanges will only be accepted upon presentation of the delivery slip included in the package.

The Buyer may exchange their products only depending on the stocks available in store.

In the case of an exchange with one or more products whose total amount is higher than the price of the exchanged product, the Buyer will have to pay the difference between the two amounts. Otherwise, the Buyer will receive a credit equal to the price difference between the returned product(s) and the new product or will be reimbursed in store.