FAQ
Shipping and Delivery:
- How long does it take to receive an order?
Our delivery times are 2 to 4 days
-Where do we deliver and what are the shipping costs?
We deliver worldwide
Delivery costs are FREE for all orders over €100.
-What are the delivery times?
Items are delivered according to your local post office terms
-I had a wrong delivery address, what should I do?
Don't worry, if your order has not been sent yet, contact us immediately and we will be
happy to update your information. Otherwise, and in accordance with our general policy
conditions of sale, once the order has been sent from our warehouse, no other changes can be made
made.
Payment :
-Is your site secure?
This site is 100% secure and in fact, it can even be claimed that it is 400% secure.
Here's why:
First of all, the site you are visiting is an HTTPS server (the little green clock located at
to the left of the URL of this page is there to remind us).
Most sites only secure their shopping cart and everything related to payment.
order. On this site, ALL PAGES are secure and cannot be hacked or targeted by
malware.
Finally, regarding payment, we use PayPal, which is the benchmark for security.
internet transactions
So, ordering from VOLZAK is safe and secure.
return and refund:
-Can I return to the store?
Yes, you can file a return online with our store staff. Our store staff are
not be able to validate the eligibility of a web return or issue an associated refund; they
However, we will arrange for your return to be transferred to our returns processing team within 24 hours.
hours.
-Can I exchange my order?
Unfortunately, we are unable to offer an exchange service. Please simply return the
product you wish to exchange by following the return procedure above for a full refund, and
then place a new order for the items you prefer.
-What happens if I return more than 14 days after receiving my order?
When we receive a returned product, our return managers check the package to validate the
the return was shipped within 14 days of receipt. If a return was shipped more
less than 14 days after receipt, it does not entitle you to a refund.
- How long does it take to receive an order?
Our delivery times are 2 to 4 days
-Where do we deliver and what are the shipping costs?
We deliver worldwide
Delivery costs are FREE for all orders over €100.
-What are the delivery times?
Items are delivered according to your local post office terms
-I had a wrong delivery address, what should I do?
Don't worry, if your order has not been sent yet, contact us immediately and we will be
happy to update your information. Otherwise, and in accordance with our general policy
conditions of sale, once the order has been sent from our warehouse, no other changes can be made
made.
Payment :
-Is your site secure?
This site is 100% secure and in fact, it can even be claimed that it is 400% secure.
Here's why:
First of all, the site you are visiting is an HTTPS server (the little green clock located at
to the left of the URL of this page is there to remind us).
Most sites only secure their shopping cart and everything related to payment.
order. On this site, ALL PAGES are secure and cannot be hacked or targeted by
malware.
Finally, regarding payment, we use PayPal, which is the benchmark for security.
internet transactions
So, ordering from VOLZAK is safe and secure.
return and refund:
-Can I return to the store?
Yes, you can file a return online with our store staff. Our store staff are
not be able to validate the eligibility of a web return or issue an associated refund; they
However, we will arrange for your return to be transferred to our returns processing team within 24 hours.
hours.
-Can I exchange my order?
Unfortunately, we are unable to offer an exchange service. Please simply return the
product you wish to exchange by following the return procedure above for a full refund, and
then place a new order for the items you prefer.
-What happens if I return more than 14 days after receiving my order?
When we receive a returned product, our return managers check the package to validate the
the return was shipped within 14 days of receipt. If a return was shipped more
less than 14 days after receipt, it does not entitle you to a refund.