Delivery and Returns & Exchanges

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Delivery

Processing times

All orders are processed within 1 to 3 business days (excluding weekends and holidays).

Delivery times and costs

Delivery times vary depending on the destination and the shipping method selected at checkout. Shipping costs are automatically calculated at checkout.

Order tracking

Once your order has shipped, you will receive an email with a tracking number. You can track your package at any time.

International delivery

We ship worldwide. Any customs duties and local taxes are the responsibility of the customer.

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Returns & Exchanges

Return period

You have 14 days from the delivery date to request a return or exchange.

Return conditions

Items must be returned in their original condition, unworn, unwashed, and in their original packaging. Personalized or sale items cannot be returned or exchanged.

Return procedure

To initiate a return, please contact us at support@volzak.com with your order number. Our team will guide you through the process.

Return costs

Return costs are the responsibility of the customer, except in the case of an error on our part or a defective product.

Refunds

Once the return is received and inspected, a refund will be issued to the original payment method within 7 to 10 business days.

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📩 For any questions , our customer service is available by email at: support@volzak.com